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Top 50 Issues •
Quick List
PASSPORT AND ZONE NAME/SIGN IN SUPPORT:
"Enable Cookies" and other Sign in Loops and Errors
Internet Explorer Browser Settings for Zone.com
How to make one or several Passports and Zone Names
How to make a shortcut to sign you in with one click
Cannot reclaim an old Zone Name or AC Account
How to rename a passport using a new email address
Please Enter Your Birth date Error
Getting Started or Change Name page keeps coming up
Disable Auto Sign In to stop signing out to sign in
How to Contact Passport.com's 4 hour support service
PROBLEMS ACCESSING ZONE OR GAME LOBBIES:
Rooms Flash but do not open using Windows XP
Zone Error: Failed to Download
Zone Error: Please Wait For Page to Download
Zone gives an error message when trying to access a game lobby or install Zone software
Cannot Access Zone or Zone Lobbies Troubleshooter
How to access Zone.com through a Firewall
How to properly uninstall and re-install Zone software
Blank Pages or Errors using Nortons Internet Security
How to properly upgrade your sound or video drivers
How to Create Custom Color Fonts in Zone lobbies
Images are blurred, distorted, or screen goes black
DirectX: Screen flickers, shows wavy lines, or goes black
Games close but you can still hear music
Can't chat with others in lobby or game (especially BG)
PROBLEMS PLAYING GAMES ON ZONE:
Java Games like Collapse, Cubis, etc., don't load or play
Multiplayer game crashes or the screen goes black
How to re-install a Zone game that isn't working properly
If you can't chat in a Zone game adjust these settings
Game Not Detected error when entering a Zone lobby
How to properly install a game and patch
Game doesn't start and says Paused your Connection
Game doesn't start or crashes after you start playing
Game Failed to Launch or Unable to Join Game
PROBLEMS CONNECTING OR STAYING CONNECTED:
How to configure your router to play online
Why routers block online games (Cable, DSL & NAT)
Ports used by Zone and Games and how to open them
How to avoid being disconnected from Zone or Internet
Disconnected from Internet every time you start a game
How to reduce lag and improve your connection
How to improve your DSL connection
How to properly setup a home network and configure Internet Connection Sharing to play online